Data Sources
Everything Pulse listens to — plug in a channel in one click
Live brand search
Pulls real App Store reviews + news mentions for any brand, live
Site reviews (Guardian, Hasaki, Watsons)
Connected · 596 items · synced 2 min ago
CS transcripts webhook (chat / call / email)
Connected · 200 items · synced 2 min ago
One-off file import
CSV with ts, text, rating, lang — e.g. an app-store or marketplace export
Available connectors
Connectors are the scheduled version of the CSV import you just watched — same pipeline.
Google Maps store reviews
Google Maps store reviews
App Store / Play Store
App Store & Play Store reviews
Facebook page
Facebook page comments
Zalo OA
Zalo messages
Shopee reviews
Marketplace product reviews
Lazada reviews
Marketplace product reviews
TikTok Shop reviews
Marketplace product reviews
GrabMart reviews
Marketplace product reviews
Social posts & comments
Facebook, TikTok & online communities
Zendesk
Support tickets & chat transcripts
Destinations — where Pulse's thinking lands
Pulse thinks — your tools act.
Team inboxes
Alerts route to the owning team with root cause and quotes
Exec summary
One-click weekly summary with citations — paste anywhere
Workspace
Name
Guardian VietnamYour brand
GuardianCompetitors watched
HasakiWatsonsTopics tracked
product-qualityprice-promostaffdeliverystockstore-expapp-uxpaymentWhite-label: swap this config and Pulse runs any retailer.
Team roles
- Owner — Sets up the workspace, brands and topics; owns the escalation policy.
- Analyst — Reads topics and competitor pages; tunes topics and reviews AI output.
- CS lead — Receives routed issues — the AI drafts, this person decides.